REGARDING COVID-19
During these unprecedented times, we would like to assure you that our offices and facilities have implemented a necessary protocol to ensure the health and safety of our team. Currently, we are shipping within normal time frames with our shipping partners although there may be some delays based on quarantine guidelines in certain areas. We will be sure to share any updates that may effect shipping and/or production as much in advance as possible.
PRODUCTS
WHERE ARE COA PRODUCTS MADE?
COA products are developed and made in the USA. Additionally, we use responsibly sourced botanicals, essential oils and plant extracts.
ARE COA PRODUCTS PARABEN FREE?
Yes. COA products are formulated without the use of parabens.
ARE COA PRODUCTS SODIUM CHLORIDE FREE?
Yes. COA products are formulated without the use of sodium chloride.
ARE COA PRODUCTS SULFATE FREE?
Yes. COA products are formulated without the use of sulfates.
ARE COA PRODUCTS CRUELY FREE?
Yes! COA does not believe in animal cruelty and our products are 100% vegan.
ARE COA CONTAINERS RECYCLABLE?
Yes. All COA product packaging is recyclable. We understand the importance of recycling and in a effort to support consistent recycling, we would like to suggest a separate recycling container for bathroom spaces to assist in the collection and recycling of your personal care product containers.
CAN EVERYONE USE COA PRODUCTS?
Yes! COA products are ALL inclusive and have been successfully formulated to accommodate EVERYONE. That includes all skin types, hair types and textures. Hence the name, COA for ALL! If you have allergies, pre-existing medical conditions regarding your hair, scalp and/or skin, please consult with your medical provider prior to use. COA products were formulated with adults in mind and suggested use for children is age 5+.
ARE ALL COA PRODUCTS UNISEX?
Yes! All COA products are UNISEX and formulated for EVERYONE.
ORDERS
HOW DO COA DIGITAL GIFT CARDS WORK?
Our digital gift cards are issued via e-mail or text and are exclusively for purchases on the coaforall.com website to be applied at checkout. They do not expire and multiple cards may be applied to a purchase. However, once the card has a zero balance, it can not be reloaded. Unfortunately, we can not cancel the purchase of a digital gift card once it has been received as they are not returnable.
HOW DO PROMOTIONAL CODES WORK?
ALL promo/discount codes are available for a limited time only, while supplies last and must be applied PRIOR to your order being placed. Only one promo/discount code is allowed per order and they can not be combined with any other promotions or discounts. Promo/discount codes have no cash value and can not be applied after expiration.
HOW CAN I TRACK MY ORDER?
Once your order is shipped, you will receive a confirmation via e-mail or text (data usage and rates may apply). This will include a tracking number from a major US carrier.
WHAT DO I DO IF I MY ITEM(S) ARE DAMAGED DURING SHIPPING?
Please send us an e-mail at hello@coaforall.com along with a photo of the damaged goods and we will be happy to assist.
MY ORDER WAS LOST OR STOLEN, WHAT DO I DO?
COA is not responsible for lost or stolen shipments. Please file a claim directly with the carrier and share your claim number with us via e-mail at hello@coaforall.com so that we may support in the recovery efforts.
HOW DO I CANCEL MY ORDER?
Due to expedited processing, we are unable to cancel or modify an order after it's been submitted. Please contact us directly at hello@coaforall.com if you have any questions about your order and we will gladly assist you.
RETURNS, REFUNDS AND EXCHANGES?
Please visit our Return Policy section under the ABOUT US tab of the coaforall.com website. Click here for the direct link: https://coaforall.com/pages/return-policy
GENERAL QUESTIONS
HOW CAN I BECOME A WHOLESALE PARTNER?
Thank you for your interest in becoming a COA brand retailer. COA is available for wholesale at Handshake.com or you can send us an e-mail directly at hello@coaforall.com as we are happy to assist with your wholesale needs.
HOW CAN I BECOME AN INFLUENCER FOR COA?
Thank you for your interest in becoming a COA brand influencer. Please send us an e-mail at hello@coaforall.com along with your social handles and we will have a team member follow up.